RMA and Return Policy
Wireless Netware Technology (WNT) Ltd. warrants all RouterBOARD series equipment for the term of twelve (12) months from the shipping date to be free of defects in materials and workmanship under regular use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.
Follow the instructions below to save time and effort, avoid costs, and improve the speed of the RMA process.
1. Please apply ONLY if you purchased your equipment directly from WNT Ltd.
2. WNT Ltd. offers repairs for products that are not covered by warranty. Exceptions can be made for: CCR1016-12G, CCR1016-12G-BU, CCR1036-12G-4S, RB1100, RB1100AH, RB1100AHx2, RB1200, RB600, RB600A, and RB800.
3. Out-of-warranty devices and devices not covered by warranty sent to WNT Ltd. will be returned to the sender at the sender’s cost. If the customer has not organized the return of such rejected devices within 12 months from the day of arrival, WNT Ltd. reserves the right to discard them.
4. Give us your Invoice Number, in case you purchased the MikroTik RouterOS online, or information about the pre-installed system you purchased from us. (Support is only available for paying customers.)
5. Give a brief description of the problem, including information about your network setup.
6. When the problem appears to execute the /system sup-output command to create a support output file, get the support.rif file from your router using ftp BINARY mode, and attach it to your e-mail message with the support request.
All Other Returns: Only unused or unopened items may be returned within seven days of order receipt date. A minimum 15% restocking fee will be applied unless determined to be a shipment error on our part.
Wireless Netware Technology Ltd. handles MikroTik warranty returns. WNT Ltd. will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. Troubleshoot procedures must be completed by the customer before returning the product to confirm that the product is being returned for warranty hardware repair. If a device is returned to WNT Ltd. for warranty repair, and we find the hardware is not defective, there will be a $50 technical support fee per device. The cost will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight — There are NO EXCEPTIONS in this regard.
All returns to WNT Ltd. are handled as exchanges or store credit toward a future purchase. All returns must have a valid RMA number. To request an RMA number, log into your account and select RMA from the options menu at the left of your screen. Identify the order and the product you wish to RMA and follow the on-screen instructions. Once your RMA request is received, our team will review your application and respond within two business days or sooner. All products returned for an exchange or store credit must be returned within 30 days of the invoice date. Defective products received by the customer as DOA must be reported within seven days. Shipping errors, such as incorrect quantities or incorrect products received must be reported within seven days. Products purchased from our Clearance Sale, Overstock, Open Box or Special Order (SPO), or non-stocked items, or custom-assembled products, cannot be returned or exchanged. Order shipments, which have arrived damaged, must have a completed “Damage Parcel Report” with UPS, USPS, or DHL. All products being returned must be shipped pre-paid. Returns sent C.O.D. will not be accepted and returned to the shipper at the customer’s expense. If the repair is under warranty, WNT Ltd. will return the product to the customer, within Canada-Post, using Standard Service at no charge. Expedited shipping methods, international shipping costs, customs fees, and duties are the sole responsibility of the customer. For non-warranty returns, the customer is responsible for all related shipping costs. All products being returned for store credit must be in the original box with all accessories, warranty cards, and instruction sheets in a new, unused condition with the factory seal intact. We do not accept returns for products that have been opened, damaged or have missing parts, manuals, warranty cards when returned (unless it is DOA). A 25% restocking fee will apply. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Products arriving in a product box will be returned to the shipper at the customer’s expense. The customer is responsible for adequately packaging the returned products. Contents of the package not matching the information on the RMA form will result in the return of ALL equipment.
MIKROTIK RMA PROCESS:
All MikroTik RouterBOARD returns must be “net-installed” by the customer before being returned to WNT LTd. A $50 technical support fee will be assessed to any MikroTik RMAs that are repaired with the “net-install” process. Most issues can be resolved with the re-installation process.
Instructions for the net-install process can be found at: http://wiki.mikrotik.com/wiki/Manual:Netinstall.
If you have questions regarding your RMA, please contact customer service at +1 (647) 477-0163.
Thank you very much for your attention,
Wireless Netware Technology Ltd.