Provide us with support output file (suppout.rif), that is created when the problem appears, instruction how to make it.
For indoor wireless consultant request, add the building floor plan.
For outdoor wireless "Point-to-Pint" Picture of both sites, latitude, and longitude requires support request instructions
When contacting us at email@example.com for faster help:
- Check documentation and configuration examples at our wiki page. Maybe answer is already there.
- Make sure that your issue is present with the latest version of MikroTik RouterOS. The newest version is available at the download section.
- Give us a brief problem description that includes information about your network setup.
- Provide us with support output file (suppout.rif), that is created when the problem appears, instruction how to make it.
- Make sure to include the previous conversation in the body of the e-mail when replying, do not delete the ticket number from the message subject.
- Technical support does not include training on TCP/IP.
Note: E-mail reply might take up to 3 business days.